One Net Business Help & Support

One Net Manager help for users

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Forwarding calls

There are a number of situations when you may want to forward incoming calls to another number or to voicemail.

You can set up call forwarding for the following situations:



Forward all calls

Forwards any call to another number

Forward when busy

Forwards calls to another number when you're busy on a call or if you have activated another service that blocks incoming calls, for example, do not disturb

Forward when unanswered

Forwards calls to another number if you don't answer before the number of rings that you set as the limit

Forward when unreachable

Forwards calls to another number if technical problems prevent One Net Business from connecting a call to your phone

Forward selected calls

Forwards calls to another number if a call meets the criteria you have specified in one or more rules


If you are assigned to a hunt group or call centre, your personal settings for forwarding calls (including forwarding to voicemail) are not taken into account for incoming calls distributed by this hunt group or call centre.

In such case, you can use One Net Anywhere or One Net Mobility for forwarding calls instead.

You can also forward calls to voicemail all the time, when you're busy or when you're unable to answer the phone. If you set up call forwarding to both another number and to voicemail for the same situation, for example when your phone is busy, it will be forwarded to the phone number rather than voicemail.

Read about sending calls to voicemail

You can also use feature access codes to forward calls in all One Net Business applications and on all devices.

Read about using feature access codes to forward calls


Reminder that forwarding is on

If you're forwarding all or selected calls, you can hear a brief ring tone and see details of the caller on your desk phone each time your phone forwards a call to remind you that the service is on.

About forwarding selected calls for a hunt group

To forward selected calls for a hunt group, make sure you meet the following requirements:


Using an auto-attendant

You can use an auto-attendant when forwarding calls for a hunt group.

For example, an auto-attendant can play a greeting message that describes your business hours, but does not allow the caller to leave a voicemail message. To set up this type of auto-attendant, select a personal greeting, but do not select any actions for the dialling menu.

Learn more about auto-attendants


Forwarding calls overnight or during holidays

If you want to forward calls during specific periods, such as overnight or during holidays, you must first set up schedules for those periods.

Read about creating schedules

Can't find what you're looking for?

Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.


See this section to find answers to your questions and solutions to any issues.


Contact us

Only for One Net Business administrators: contact us if you have any questions.

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