One Net Business Help & Support

Using One Net Business

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First steps with One Net Business for users

What have you got?

Your administrator has given you a One Net Business phone number, One Net Business login credentials and has set you up on one of the One Net Business packages. You also have at least one of the following devices to use with your new service:

  • A One Net Business mobile phone
  • A One Net Business SIM
  • A desk phone
  • A PC or Mac®
  • A headset

First steps with your new desk phone

If your administrator has already installed and set up your desk phone, it is ready to use. You don't need to set anything up.

If you need to install and set up your desk phone, the following articles will help you:

Learn how to install your desk phone >

Find out how to set up your desk phone >

First steps with your PC or Mac

As a new One Net Business user, you need to install and access a few applications such as the One Net app and One Net Manager. You need these applications to make calls and set up features like voicemail and call forwarding.

Install the One Net app >

Find out how to access One Net Manager >

You may also want to install Go Integrator and the One Net E-fax print driver.

Install the One Net E-fax print driver >

Getting started with the One Net app

When you have installed the One Net app and logged in, you are ready to start making and receiving calls. However, here are a few things that you might want to set up before you get started:

  1. Select your language.

    Learn how to change your One Net app display language >

  2. Get the One Net app to start automatically and remember your password.

    Find out how to change your login options >

  3. Check that your headset or microphone and speakers are configured correctly.

    Read about changing your audio settings and setting up a headset >

  4. Turn on Microsoft® Outlook® integration.

    Learn how to turn on Outlook integration >

You may also want to check that you have a shortcut to the One Net app on your desktop.

Getting started with One Net Manager

When you have logged in to One Net Manager you can set up your voicemail and record your personal greetings.

If you are on the One Net Business UC package you can also set up One Net Anywhere.

Find out about setting up your voicemail and recording greetings >

Learn how to set up One Net Anywhere >

First steps with your mobile

You need to set up a few things on you mobile phone before you can use all of the features of One Net Business.

Find out how to set up your mobile phone >

How to...

Find out how to do some of the most common tasks:

Can't find what you're looking for?

Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.


See this section to find answers to your questions and solutions to any issues.


Contact us

Only for One Net Business administrators: contact us if you have any questions.

Contact us

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