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Setting up personal greetings
You can record personal greetings for when you're busy and unavailable that play when a caller is diverted to your voicemail.
What is a personal greeting?
If someone calls you when you are already on a call, the caller hears a recorded 'busy' greeting message. Similarly, if you do not answer a call within a certain number of rings, the caller hears an 'unavailable' greeting. One Net Business provides default greetings, but you have the option to add and use personal greetings instead.
Recording and adding greetings
Your administrator can record and add greeting messages using the One Net Manager announcement repository. You can also add your own greetings in the announcement repository.
Read more about the announcement repository
Adding and activating a personal greeting
- Select Anrufdienste > Eigene Begrüßung > Bearbeiten.
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Choose the type of greeting you want to activate:
- For a busy greeting, in Begrüßung bei Besetzt, select Eigene Begrüßung.
- For an unavailable greeting, in Begrüßung bei Keine Antwort, select Eigene Begrüßung or one of the options in the Alternative Begrüßungen bei Keine Antwort.
- From the drop down, select the greeting you want to use.
- For Alternative Begrüßungen bei Keine Antwort, in Begrüßungsname, enter the name of the alternative greeting.
- Select Speichern.
Available greetings
The available greetings are the ones your administrator recorded or added, or the ones you added using the announcement repository.
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