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Requirements for One Net Business applications

Note

Webex app replaces the One Net app

One Net Business users can use Webex app instead of One Net app.

Learn more about how to get started with Webex app >

Learn more about updating One Net app >

Webex app is not supported on Linux®.

The following sections summarise the software and hardware requirements that your devices must meet for each application.

Webex app is not supported on Linux®.

Read about Network Requirements for Webex Services >

Supported operating systems

  • Microsoft Windows 8, 8.1, 10 (Classic view only)
  • Mac OS X 10.12 Sierra, 10.13 High Sierra, 10.14 Mojave, 10.15 Catalina, 11.0 Big Sur, Mac M1 chip (arm)
  • Android 5 or later
  • iOS 12.1 or later

We recommend the use of Open Graphics Library (OpenGL) 1.5 or later.

PC or Mac hardware

  • Free disk space: 215 MB on a PC or 125 MB on a Mac
  • For voice calls: a sound card, speakers and a microphone (or a headset)
  • For video calls: a web cam
  • 4 GB or more of random access memory (RAM)
  • 1.5 GHz or faster processor; we recommend a dual-core processor for video calls.
  • For high-definition (HD) video: an HD camera, HD resolution support in the display hardware, a quad-core x86 or equivalent processor as a minimum and 2 GB RAM

Tablet or phone hardware

  • iPhone®: 6 or later model
  • iPad®: iPad 4 or later model

Microsoft Outlook®

For the One Net app to use the Outlook contacts directory, one of the supported versions must be installed.

  • Outlook 2019 or 365 (32-bit or 64-bit)

Supported operating systems

  • Microsoft Windows 7 or later

PC hardware

  • Free disk space: 1 GB
  • 2 GB or more of RAM
  • 1.8 GHz or faster processor

Supported operating systems

  • Microsoft Windows 7 or later
  • MacOS X 10.13 High Sierra or later
  • Citrix® XenApp® 4, 5 or 6

Supported browsers

  • Internet Explorer® 9.0 or later
  • Firefox® 40 or later
  • Chrome™ 44 or later
  • Safari® 5 or later

Java™

A Java runtime environment is needed by a limited number of functions:

  • LDAP integration
  • Microsoft Outlook® integration
  • Call notification pop-ups
  • Storing call event logs on your computer

Compatible 32-bit versions:

  • Java 6, update 19 to 45
  • Java 7, update 11 or later

Compatible 64-bit versions:

  • Java 8, update 1.8.0_31 or later

Microsoft Outlook

For One Net Call Centre to use the Outlook contacts directory, one of the supported versions must be installed:

  • Outlook 2007, 2010 or 2013 (32-bit or 64-bit editions)

Supported operating systems

  • Microsoft Windows 7 or later
  • MacOS X 10.13 High Sierra or later
  • Citrix® XenApp® 4, 5 or 6

Supported browsers

  • Internet Explorer® 9.0 or later
  • Firefox® 40 or later
  • Chrome™ 44 or later
  • Safari® 5 or later

Java™

A Java runtime environment is needed by a limited number of functions:

  • LDAP integration
  • Microsoft Outlook® integration
  • Call notification pop-ups
  • Storing call event logs on your computer
  • Integration with the Microsoft Exchange calendar (release 19.0 or later only)

Compatible 32-bit versions:

  • Java 6, update 19 to 45
  • Java 7, update 11 or later

Compatible 64-bit versions:

  • Java 8, update 1.8.0_31 or later

Microsoft Outlook and Exchange

For One Net Receptionist to use the Outlook contacts directory, one of the supported versions must be installed:

  • Outlook 2007, 2010 or 2013 (32-bit or 64-bit editions)

For One Net Receptionist to integrate with the Microsoft calendar, one of the supported versions of Exchange must be installed:

  • Exchange 2007 SP3 or 2010 SP1

Flash®

Some features need Adobe® Flash Player version 16 or later.

Supported operating systems

  • Microsoft Windows 7, 8, 8.1, 10
  • Mac OS X 10.9 Mavericks, 10.10 Yosemite, 10.11 El Capitan or 10.12 Sierra

Supported browsers

  • Internet Explorer® 10 or later
  • Firefox® 33 or later
  • Chrome™ 48 or later
  • Safari® 9.1.3 or later

PC or Mac hardware

  • 1 GHz or faster processor
  • 1 GB or more of RAM
  • 50 MB or more of free disk space

Supported operating systems

  • Any Microsoft Windows or MacOS X operating system capable of running one of the supported browsers

Supported browsers

  • Internet Explorer® 10 or later
  • Firefox® 49 or later
  • Chrome™ (latest version)
  • Safari® 10 or later
  • Microsoft Edge 38 or later

Flash®

Some features need Adobe® Flash Player version 16 or later.

Supported operating systems

  • Microsoft Windows 7 or later

PC hardware

  • Free disk space: 1 GB
  • 2 GB or more of RAM
  • 1.8 GHz or faster processor

Supported operating systems

  • Microsoft Windows 7 or later
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