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Requirements for One Net Business applications
The following sections summarise the software and hardware requirements that your devices must meet for each application.
Supported operating systems
- Microsoft Windows 7, 8, 8.1, 10 (Classic view only)
- Mac OS X 10.11 El Capitan, 10.12 Sierra, 10.13 High Sierra
- Android 4.2 or later
- iOS 10.0 or later
We recommend the use of Open Graphics Library (OpenGL) 1.5 or later.
PC or Mac hardware
- Free disk space: 215 MB on a PC or 125 MB on a Mac
- For voice calls: a sound card, speakers and a microphone (or a headset)
- For video calls: a web cam
- 4 GB or more of random access memory (RAM)
We recommend 6 GB or more of RAM for the One Net app with the Skype for Business integration.
- 1.5 GHz or faster processor; we recommend a dual-core processor for video calls.
We recommend 2.0 GHz i7 or faster processor for the One Net app with the Skype for Business integration.
- For high-definition (HD) video: an HD camera, HD resolution support in the display hardware, a quad-core x86 or equivalent processor as a minimum and 2 GB RAM
Tablet or phone hardware
- Android phone: dual core ARMv7 processor, 1 GB RAM, minimum screen resolution 320 x 480
- Android tablet: dual core ARMv7 processor, 1 GB RAM, minimum screen resolution 1280 x 800
- iPhone®: 5 or later model
- iPad®: iPad 2 or later model
Outlook
For the One Net app to use the Outlook contacts directory, one of the supported versions must be installed:
- Outlook 2007, 2010, 2013 or 2016 (32-bit or 64-bit editions)
Supported operating systems
- Microsoft Windows 7 or later
We recommend the use of Open Graphics Library (OpenGL) 1.5 or later.
With the One Net app with the Skype for Business integration, the terminal server environments are not supported.
PC hardware
- Free disk space: 215 MB
- For voice calls: a sound card, speakers and a microphone (or a headset)
- For video calls: a web cam
- 4 GB or more of random access memory (RAM)
We recommend 6 GB or more of RAM for the One Net app with the Skype for Business integration.
- 1.5 GHz or faster processor; we recommend a dual-core processor for video calls.
We recommend 2.0 GHz i7 or faster processor for the One Net app with the Skype for Business integration.
- For high-definition (HD) video: an HD camera, HD resolution support in the display hardware, a quad-core x86 or equivalent processor as a minimum and 2 GB RAM
Outlook
For the One Net app to use the Outlook contacts directory, one of the supported versions must be installed:
- Outlook 2007, 2010, 2013 or 2016 (32-bit or 64-bit editions)
Supported operating systems
- Microsoft Windows 7 or later
PC hardware
- Free disk space: 1 GB
- 2 GB or more of RAM
- 1.8 GHz or faster processor
Supported operating systems
- Microsoft Windows 7 or later
- MacOS X 10.13 High Sierra or later
- Citrix® XenApp® 4, 5 or 6
Supported browsers
- ® 9.0 or later
- Firefox® 40 or later
- Chrome™ 44 or later
- Safari® 5 or later
Java™
A Java runtime environment is needed by a limited number of functions:
- LDAP integration
- Microsoft Outlook® integration
- Call notification pop-ups
- Storing call event logs on your computer
Compatible 32-bit versions:
- Java 6, update 19 to 45
- Java 7, update 11 or later
Compatible 64-bit versions:
- Java 8, update 1.8.0_31 or later
Outlook
For One Net Call Centre to use the Outlook contacts directory, one of the supported versions must be installed:
- Outlook 2007, 2010 or 2013 (32-bit or 64-bit editions)
Supported operating systems
- Microsoft Windows 7 or later
- MacOS X 10.13 High Sierra or later
- Citrix® XenApp® 4, 5 or 6
Supported browsers
- ® 9.0 or later
- Firefox® 40 or later
- Chrome™ 44 or later
- Safari® 5 or later
Java™
A Java runtime environment is needed by a limited number of functions:
- LDAP integration
- Microsoft Outlook® integration
- Call notification pop-ups
- Storing call event logs on your computer
- Integration with the Microsoft Exchange calendar (release 19.0 or later only)
Compatible 32-bit versions:
- Java 6, update 19 to 45
- Java 7, update 11 or later
Compatible 64-bit versions:
- Java 8, update 1.8.0_31 or later
Microsoft Outlook® and Exchange
For One Net Receptionist to use the Outlook contacts directory, one of the supported versions must be installed:
- Outlook 2007, 2010 or 2013 (32-bit or 64-bit editions)
For One Net Receptionist to integrate with the Microsoft calendar, one of the supported versions of Exchange must be installed:
- Exchange 2007 SP3 or 2010 SP1
Flash®
Some features need Adobe® Flash Player version 16 or later.
Supported operating systems
- Microsoft Windows 7, 8, 8.1, 10
- Mac OS X 10.9 Mavericks, 10.10 Yosemite, 10.11 El Capitan or 10.12 Sierra
Supported browsers
- ® 10 or later
- Firefox® 33 or later
- Chrome™ 48 or later
- Safari® 9.1.3 or later
PC or Mac hardware
- 1 GHz or faster processor
- 1 GB or more of RAM
- 50 MB or more of free disk space
Supported operating systems
- Any Microsoft Windows or MacOS X operating system capable of running one of the supported browsers
Supported browsers
® 10 or later
Firefox® 49 or later
Chrome™ (latest version)
Safari® 10 or later
Microsoft Edge 38 or later
Flash®
Some features need Adobe® Flash Player version 16 or later.
Supported operating systems
- Microsoft Windows 7 or later
PC hardware
- Free disk space: 1 GB
- 2 GB or more of RAM
- 1.8 GHz or faster processor
Supported operating systems
- Microsoft Windows 7 or later
