One Net Business Help & Support

One Net Manager help for administrators

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Setting voicemail options

Administrators can activate or deactivate the voicemail service for users, and set up options such as when calls are sent to voicemail, how users can access messages and whether they receive an email notification when they have a message.

If you want to give callers the option of transferring to another number as well as, or instead of, leaving a message, you can provide the number to transfer to.

Note

If the user is assigned to a hunt group or call centre, their personal settings for forwarding calls (including forwarding to voicemail) are not taken into account for incoming calls distributed by this hunt group or call centre.

In such case, you can use One Net Anywhere or One Net Mobility for forwarding calls instead.

Other voicemail settings

Administrators can also set up other voicemails settings on behalf of users.

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