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Managing user services
About user services
One Net Business provides a range of services for users, from rejecting anonymous calls and forwarding calls to adding other phones and sharing lines with colleagues.
Some user services can only be set up by an administrator. The instructions for these services are described in the One Net Manager help for administrators. All other user services can be set up by users or by administrators. The instructions for these services are described in the One Net Manager help for users.
Virtual users, such as hunt groups and auto-attendants, may have some user services assigned to them, such as voicemail. As an administrator, you can set up these user services in the same way as you would for normal users.
For administrators only
Certain settings are only visible when a feature is turned on.
- If you're an enterprise administrator, select the required site.
- Select the required user from Benutzer.
Your view will change to the view that the user has when they select Anrufdienste in One Net Manager. You can change any of the user's call services or select one of the other tabs to change profile or desk phone settings.
- To switch back from the user view to the site administration view, select Standort.
For administrators only
Certain settings are only visible when a feature is turned on.
- If you're an enterprise administrator, select the required site.
- Select the required virtual user from Standortdienste > Standortdienste.
- Select Anrufdienste.
- To switch back from the user view to the site administration view, select Standort.
User services set up by an administrator
Assigning alternative numbers to a user
You can assign alternative numbers to a user, for example if they answer calls on behalf of several departments.
Read about assigning alternative numbers to a user
Changing a user's One Net Mobility settings
You can change a user's One Net Mobility settings.
Read about changing One Net Mobility settings
Sharing lines
You can share a user's line with other users, for example if an executive wants to share a line with their assistants.
Read about sharing a user's line with another user
Overriding forwarding site calls for a user
You can override the forwarding site calls service for individual users.
Read about overriding forwarding site calls
Setting a network class of service for a user
Network classes of service define which types of calls users can make. Administrators can select a class from a pre-defined list for each user.
Read about setting a network class of service for a user
User services set up by a user or an administrator
An administrator can set up any of the other user services on behalf of a user.
Find out about the other user services
