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About hunt groups

A hunt group is a way to manage incoming calls in your organisation. With a hunt group, all calls to a particular number are distributed among a group of people. The distribution of the calls depends on the policy you apply to the hunt group.

Read about call distribution policies >

A hunt group combines the following:

  • A list of the people who share the phone number
  • A policy that governs how calls are shared out
  • Rules on how to handle calls in various situations

Why use hunt groups?

Organisations often use hunt groups in the following situations:

  • When they receive high volumes of calls to a single number
  • To share calls in a team
  • If staff numbers are low
  • During peak hours or after hours

Hunt groups can be used with auto-attendants so that an initial call to an organisation can be directed to the team most suited to handle it.

How hunt group settings work with the personal settings of group members

A person assigned to a hunt group usually also has a personal extension with their own calling services and settings. A hunt group applies a set of rules to ensure that it handles and distributes calls consistently, regardless of how the group members have configured their personal settings.

Active personal service

How a hunt group acts

Call forwarding

When the hunt group tries to direct a call to a user, the user's personal settings for call forwarding services are ignored. This rule affects all types of forwarding services, including simultaneous ringing and sequential ringing.


A hunt group never lets calls be sent to personal voicemail.

Call transfer

A hunt group does not prevent a group member from transferring any call directed to them.

One Net Anywhere

If a group member has set up One Net Anywhere locations, a hunt group uses these settings when it directs a call to someone.

Call services

A hunt group can be assigned call services. An administrator can set up these services in the same way as for normal users.


You can't access the voicemail of a hunt group to listen to voicemail messages, but you can receive the voicemail messages by email.

Learn more about receiving voicemail messages by email >

Managing calls

In a hunt group, when you answer a call, you can decide to transfer the call to another person, to a call centre queue or to a hunt group.

Learn more about transferring calls >

You can also switch between calls. When you're on a call and you receive another call, you can decide to answer the incoming call. Your current call is put on hold and you can later return to it.

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