One Net Business Help & Support

One Net Manager help for administrators

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Setting up an auto-attendant

An auto-attendant is an automatic answering service that accepts incoming calls and offers callers options for finding the people or services they need. When an auto-attendant has been created, an administrator can configure its settings and set up greetings and dialling menus.

To set up an auto-attendant

For administrators only

  1. If you're an enterprise administrator, select the required site.
  2. Select Standortdienste.
  3. Select Standortdienste > Auto-Attendant.
  4. Select an auto-attendant from the list.
  5. Enter your settings.
  6. Read more about profile settings >

Profile and call policy settings

The auto-attendant profile settings are described below.

You can use call policy settings to control how the auto-attendant forwards a call.

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