One Net Business Help & Support

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One Net Business voicemail

Your One Net Business voicemail records messages from callers if you're unavailable or already on a call.

With voicemail, you can:

  • Access your voicemail from all your One Net Business devices and from other phones, such as your home phone
  • Play personalised greetings to callers when you're busy or unavailable
  • Receive an email notification whenever a voicemail message is recorded for you
  • Let callers transfer to another number and/or leave a message
  • Send your voicemail messages to other people using distribution lists

You can't access the voicemail of a hunt group to listen to voicemail messages, but you can receive the voicemail messages by email.

Learn more about receiving voicemail messages by email >

Listening to your voicemail

You have a One Net Business voicemail passcode to access your voicemail. However, you can choose to log in without your passcode when you access voicemail from one of your One Net Business devices or from other phones that you specify, for example, your home phone.

Read about listening to your voicemail >

Personal greetings

In One Net Manager, you can record personal greetings for when you're busy and unavailable that play when a caller is diverted to your voicemail.

Learn how to set up personal greetings >

Voicemail options

You can activate or deactivate your voicemail in One Net Manager, and set up options such as when calls are sent to voicemail and how to access your messages.

Find out more about voicemail options >

Forwarding calls to someone else's voicemail

You can forward calls to someone else's voicemail, instead of your own. For example, when you know you'll be unavailable for a long time and want your colleague to handle the callers, you can forward all your incoming calls to them.

To forward calls to someone else's voicemail

  • In your voicemail settings, enter *55 <location dialling code of the user's site> <the user's extension>, for example, *55 6 134.

Read more about feature access codes >

Read more about location dialling codes >

Voicemail portal

The voicemail portal provides a way for you to access your voicemail service. With the voicemail portal, you can, for example, set up personalised greeting messages, retrieve your messages and forward or reply to them.

Read more about the voicemail portal >

Read more about using the voicemail portal >

Can't find what you're looking for?

Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.


See this section to find answers to your questions and solutions to any issues.


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