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UK Requirements for One Net Business applications
If One Net Receptionist is integrated with One Net Call Centre and you are assigned to a call centre as an agent or supervisor, you can monitor call centre queues and manage call centre calls from One Net Receptionist.
You can't use One Net Call Centre and One Net Receptionist at the same time.
If you're already logged in to one of those applications, you'll automatically be disconnected when you log in to the other.
You can choose to monitor specific call centre queues. A queue might be a department, for example, technical support or sales. A queue could also be a specific company, if your call centre handles calls for multiple companies.
You can monitor up to five One Net Call Centre queues, and view up to 50 calls per queue, in Queued calls.
To select queues to monitor
> Edit monitored queues.You can select up to five queues to monitor.
You can have a total of 50 calls for each queue, distributed across the priority levels.
You can't move a call ahead of a bounced call.
You can group calls by priority level or sort calls by wait time. You can't sort grouped calls.
> Group > Group by priority.Or
> > Longest wait or Longest wait in priority
Advanced One Net Call Centre queues only
The call moves to the next-highest priority level.
Talk to the One Net Business administrator in your company. They understand your system best.
Only for One Net Business administrators: contact us if you have any questions.
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