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Making and answering calls
To answer and make calls, you need to use the One Net app or your desk phone. When you're logged in to Go Integrator, you can also make calls from the:
- Presence window
- Contact records
- Content copied to your clipboard
Use a handset with Go Integrator
To use Go Integrator when you're making and answering calls, you need to register a handset as your primary audio device.
To check a recent call history
- In the main menu of Go Integrator, select Call History.
To call a contact from the Presence window
-
In the Presence window, search for the contact you want to call.
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Highlight the contact.
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Select
.Go Integrator transfers the call simultaneously to the One Net app and your desk phone.
-
In the One Net app or on your desk phone, answer the call.
One Net Business starts the call to the selected contact.
To make a call from
- In the system tray, right-click
. -
Select .
-
Select
. -
Enter a number to dial.
-
Select
.
To make a clipboard call
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With clipboard dialling enabled, copy the phone number you want to call.
In the bottom-right corner of your screen, a window pops up.
-
Select the window to make the call.
Go Integrator transfers the call simultaneously to the One Net app and your desk phone.
-
In the One Net app or on your desk phone, answer the call.
One Net Business starts the call to the selected contact.
Learn how to enable the clipboard dialling calling method
To view a contact record
- In the incoming or active call window, select an icon of the CRM or database application where you want to see the full details of your contact.
To make a call from the contact record
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In the contact record window, select the 'make a call' icon next to the phone number you want to call.
Go Integrator transfers the call simultaneously to the One Net app and your desk phone.
-
In the One Net app or on your desk phone, answer the call.
One Net Business starts the call to the selected contact.
To put a call on hold
- In the active call window, select
.
To resume a held call
- In the active call window, select
.
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