Transferring calls

You can transfer calls in two different ways in Go Integrator.

To make an unannounced (blind) transfer

1. When you are on a call, select .
2. In the box, enter the number or extension of the person you want to transfer the call to and confirm.

Watch how to make an unannounced transfer (no sound)

To make an announced (assisted, consulted) transfer

1. When you are on a call, select .
2. In the box, enter the number or extension of the person you want to transfer the call to and confirm.
3. Speak to the person you want to transfer the call to.
4. When you're ready, confirm the transfer.

Watch how to make an announced transfer (no sound)

It's also possible to transfer calls directly from the Presence window.

To transfer a call from the Presence window

1. When you are on a call, open the Presence window.
2. In the Presence window, search for the contact you want to transfer the call to.
3. Highlight the contact.

4. To make an unannounced transfer, select .

   Or

   To make an announced transfer, select .

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