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UK Requirements for One Net Business applications
Use a handset with Go Integrator
To use Go Integrator when you're making and answering calls, you need to register a handset as your primary audio device.
These options are available only for call centre agents.
You can set a call disposition code while you are either in a queue call or in a wrap-up state.
To select your call disposition code
.
You can select the outgoing Dialled Number Identification Service (DNIS) presented to the user you are calling.
To select the outgoing DNIS
You can specify DNIS values in One Net Manager.
You can select your availability status, for example, Unavailable or Wrap up.
To select your availability
.
While in a call, you can use the Assistance function to escalate the call to your supervisors.
To escalate the call to your supervisors
.You can view information about your queues. You can also join and leave queues.
To see information about your queues
.To join or leave a queue
After you leave a queue, you stop receiving calls directed to that queue number.
Talk to the One Net Business administrator in your company. They understand your system best.
Only for One Net Business administrators: contact us if you have any questions.
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