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Parking calls
This feature is available only on PC and Mac.
Call parking allows you to temporarily park a call while you carry out a task such as resolving a customer query. When you are ready to resume the call you can retrieve it using the same device or pick it up using another phone in a different location.
If you don't retrieve a parked call after a certain amount of time the call is returned to your extension number.
Call parking is useful if you share your PC with someone else.
Parking a call
Remember where you have parked the call
Make a note of the extension number given in the call parked message, so you can retrieve the call.
- Select
. - Select Park Call.
- Enter the extension number where you want to park the call or select Use my extension.
- Select Park.
If you try to park a call at an extension that is already taken by another parked call, the system plays a denial tone.
Retrieving a parked call
- In the Active section, find the call you parked and select Resume.
Alternatively, you can:
-
Dial *88.
This FAC allows you to retrieve a parked call.
You can also use feature access codes to park and pick up calls.
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