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Parking calls
These features are not available on Android™ tablet and iPad®.
Call parking allows you to temporarily park a call while you carry out a task such as resolving a customer query. When you are ready to resume the call you can retrieve it using the same device or pick it up using another phone in a different location.
If you don't retrieve a parked call after a certain amount of time the call is returned to your extension number.
Call parking is useful if you share your PC with someone else.
Parking a call
To park a call
Remember where you have parked the call
Make a note of the extension number given in the call parked message, so you can retrieve the call.
- Select
. - Select Park Call.
- Enter the extension number where you want to park the call or select Use my extension.
- Select Park.
If you try to park a call at an extension that is already taken by another parked call, the system plays a denial tone.
Remember where you have parked the call
Make a note of the extension number given in the call parked message, so you can retrieve the call.
- Select
. - Select Park call.
- Enter the extension number where you want to park the call, or enter # to park the call at your extension number.
If you try to park a call at an extension that is already taken by another parked call, the system plays a denial tone.
Alternatively, you can:
-
Dial *68.
This Feature Access Code (FAC) allows you to park the call on a specific extension.
Remember where you have parked the call
Make a note of the extension number given in the call parked message, so you can retrieve the call.
- Select
. - Select Park call.
- Enter the extension number where you want to park the call, or enter # to park the call at your extension number.
If you try to park a call at an extension that is already taken by another parked call, the system plays a denial tone.
Alternatively, you can:
-
Dial *68.
This Feature Access Code (FAC) allows you to park the call on a specific extension.
Retrieving a parked call
This feature is not available on Android tablet and iPad.
To retrieve a parked call
- In the Active section, find the call you parked and select Resume.
Alternatively, you can:
-
Dial *88.
This FAC allows you to retrieve a parked call.
- Select
. - Select
. - Select Retrieve call.
- Select .
- Enter the extension number where you parked the call, or enter # if the call was parked at your extension number.
Alternatively, you can:
-
Dial *88.
This FAC allows you to retrieve a parked call.
- Select .
- Select .
- Select Retrieve call.
- Select .
- Enter the extension number where you parked the call, or enter # if the call was parked at your extension number.
Alternatively, you can:
-
Dial *88.
This FAC allows you to retrieve a parked call.
You can also use feature access codes to park and pick up calls.
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