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Mid-call control
When you're on a call using the One Net app, you can hold a call, transfer it to another user or turn it into a conference call using the mid-call control options displayed on the screen.
Mid-call control is not available on Android™ tablet and iPad®.
Activating mid-call control
To be able to use mid-call control, you must configure the service first. You can do it by adding a phone number in the One Net app call settings for One Net Mobility or One Net Anywhere.
To configure One Net Mobility settings
- Select
. - Select Call settings.
- In Phone number, enter your mobile phone number.
- Select One Net Mobility.
- Select Activate.
- In Call control, select Activate.
To configure One Net Anywhere settings
- Select .
- Select Call settings > One Net Anywhere.
- Select
. - Select Telephone number and enter the phone number you want to add.
- Select Description and add a name for this phone.
- Select Activate location.
- Select Call control.
To configure One Net Mobility settings
- Select .
- Select Call settings.
- In iPhone number, enter your mobile phone number.
- Select One Net Mobility.
- Select Active and Call control.
To configure One Net Anywhere settings
- Select .
- Select Call settings > One Net Anywhere.
- Select Add location.
- Select Phone number and enter the phone number you want to add.
- Select Description and add a name for this phone.
- Select Active and Call control.
Enabling mid-call control in call transfer settings
To be able to use mid-call control, make sure the Bei Rückgabe: Wenn besetzt, wartet Anrufer option for call transfers is inactive.
To deactivate Bei Rückgabe: Wenn besetzt, wartet Anrufer
- In One Net Manager, select Anrufdienste.
- In the Anruf weiterleiten row, select Bearbeiten.
- Make sure that the Bei Rückgabe: Wenn besetzt, wartet Anrufer option is not selected.
Read more about call transfer settings
If you can't use mid-call control after you've configured the required settings, contact the One Net Business team. Select Contact us from the bottom of this page.
Using mid-call control
When you're on a call, you can put it on hold, switch between an active and a held call or add more participants using options displayed on your screen.
It may take up to 8 seconds before the mid-call control screen appears on your phone.
Learn how to make conference calls
Learn how to switch between an active and a held call
Can't find what you're looking for?
Your One Net Business administrator
Talk to the One Net Business administrator in your company. They understand your system best.
Contact us
Only for One Net Business administrators: contact us if you have any questions.