Mid-call control
When you're on a call using the One Net app, you can hold a call, transfer it to another user or turn it into a conference call using the mid-call control options displayed on the screen.

Mid-call control is not available on Android™ tablet and iPad®.
Activating mid-call control
To be able to use mid-call control, you must configure the service first. You can do it by adding a phone number in the One Net app call settings for One Net Mobility or One Net Anywhere.

To configure One Net Mobility settings
- Select
.
- Select Call settings.
- In Phone number, enter your mobile phone number.
- Select One Net Mobility.
- Select Activate.
- In Call control, select Activate.
To configure One Net Anywhere settings
- Select
.
- Select Call settings > One Net Anywhere.
- Select
.
- Select Telephone number and enter the phone number you want to add.
- Select Description and add a name for this phone.
- Select Activate location.
- Select Call control.

To configure One Net Mobility settings
- Select
.
- Select Call settings.
- In iPhone number, enter your mobile phone number.
- Select One Net Mobility.
- Select Active and Call control.
To configure One Net Anywhere settings
- Select
.
- Select Call settings > One Net Anywhere.
- Select Add location.
- Select Phone number and enter the phone number you want to add.
- Select Description and add a name for this phone.
- Select Active and Call control.
Enabling mid-call control in call transfer settings
To be able to use mid-call control, make sure the Bei Rückgabe: Wenn besetzt, wartet Anrufer option for call transfers is inactive.
To deactivate Bei Rückgabe: Wenn besetzt, wartet Anrufer
- In One Net Manager, select Anrufdienste.
- In the Anruf weiterleiten row, select Bearbeiten.
- Make sure that the Bei Rückgabe: Wenn besetzt, wartet Anrufer option is not selected.
Read more about call transfer settings

If you can't use mid-call control after you've configured the required settings, contact the One Net Business team. Select Contact us from the bottom of this page.
Using mid-call control
When you're on a call, you can put it on hold, switch between an active and a held call or add more participants using options displayed on your screen.

It may take up to 8 seconds before the mid-call control screen appears on your phone.
Learn how to make conference calls
Learn how to switch between an active and a held call
Can't find what you're looking for?

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Contact us
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