One Net Business Help & Support

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Managing calls

About managing calls

The One Net app offers a number of different ways to manage your calls, including call forwarding, call transfer and parking calls.

Read about managing your calls >

Mid-call control

When you're on a call using the One Net app, you can hold a call, transfer it to another user or turn it into a conference call using the mid-call control options displayed on the screen.

Read about mid-call control >

Transferring calls

You can transfer a call to another person.

Read about transferring calls >

Holding calls

You can put a call on hold and retrieve it when you are ready to resume the call.

Read about putting calls on hold >

Parking calls

You can temporarily park a call and retrieve it from the same phone or another location when you are ready to continue.

Read about parking calls >

Pulling calls

You can start a call on one device and then move it to another device such as your mobile to finish the call.

Read about pulling calls >

Forwarding calls

You can forward calls to colleagues if you are busy or unable to take calls.

Read about forwarding calls >

Blocking all incoming calls

You can block all incoming calls by enabling the do not disturb service.

Read about blocking all incoming calls >

Rejecting anonymous calls

You can choose to reject calls from callers who deliberately hide their phone numbers. The service does not reject any anonymous caller who is a member of your group or enterprise.

Read about rejecting anonymous calls >

Communication history

Your communication history gives details of all the calls and chats that you have made, received and missed.

Read about communication history >

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See this section to find answers to your questions and solutions to any issues.


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