One Net Business Help & Support

One Net app help

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Managing calls

About managing calls

The One Net app offers a number of different ways to manage your calls, including call forwarding, call transfer and parking calls.

Read about managing your calls

Mid-call control

When you're on a call using the One Net app, you can hold a call, transfer it to another user or turn it into a conference call using the mid-call control options displayed on the screen.

Read about mid-call control

Transferring calls

You can transfer a call to another person.

Read about transferring calls

Holding calls

You can put a call on hold and retrieve it when you are ready to resume the call.

Read about putting calls on hold

Parking calls

You can temporarily park a call and retrieve it from the same phone or another location when you are ready to continue.

Read about parking calls

Pulling calls

You can start a call on one device and then move it to another device such as your mobile to finish the call.

Read about pulling calls

Forwarding calls

You can forward calls to colleagues if you are busy or unable to take calls.

Read about forwarding calls

Blocking all incoming calls

You can block all incoming calls by enabling the do not disturb service.

Read about blocking all incoming calls

Rejecting anonymous calls

You can choose to reject calls from callers who deliberately hide their phone numbers. The service does not reject any anonymous caller who is a member of your group or enterprise.

Read about rejecting anonymous calls

Communication history

Your communication history gives details of all the calls and chats that you have made, received and missed.

Read about communication history

Can't find what you're looking for?

Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.


See this section to find answers to your questions and solutions to any issues.


Contact us

Only for One Net Business administrators: contact us if you have any questions.

Contact us

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