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Forwarding calls

There are a number of situations when you may want to forward incoming calls to another number or to voicemail.

You can set up call forwarding for the following situations:



Forward all calls

Forwards any call to another number

Forward when busy

Forwards calls to another number when you're busy on a call or if you have activated another service that blocks incoming calls, for example, do not disturb

Forward when unanswered

Forwards calls to another number if you don't answer before the number of rings that you set as the limit

Forward when unreachable

Forwards calls to another number if technical problems prevent One Net Business from connecting a call to your phone

Forward selected calls

Forwards calls to another number if a call meets the criteria you have specified in one or more rules

You can also forward calls to voicemail all the time, when you're busy or when you're unable to answer the phone. If you set up call forwarding to both another number and to voicemail for the same situation, for example when your phone is busy, it will be forwarded to the phone number rather than voicemail.

Read about sending calls to voicemail >

Before you can forward incoming calls, you must set up your forwarding options.

Setting up call forwarding options

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