One Net Business Help & Support

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Sending and receiving files


This feature is available only on PC and Mac®.

When you have started a chat from the One Net app on your PC or Mac®, you can exchange files with the other person or people in the chat.

Use these icons for transferring a file:



Start a chat

Select a file to transfer

Sending a file from the chat window

When you send a file, it is offered to all the people in the chat. Each person can decide whether to accept the file.


Sending a file when on a call

If you are on a call and you want to send a file to the other person, open a chat window from the call window.

  1. Select .
  2. Navigate to the file or files you want to send and select Open.

    The One Net app sends a message to the other people in the chat, asking them to accept or decline the file.

  3. When a person accepts the file from you, the file is transferred and your chat window displays File sent.

Receiving a file from the chat window

When you see the file name appear in your chat window:

  1. Select Accept.
  2. Navigate to where you want to save the file.
  3. Select Save.

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Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.


See this section to find answers to your questions and solutions to any issues.


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Only for One Net Business administrators: contact us if you have any questions.

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