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Picking up calls in call pickup groups
When you belong to a call pickup group, you can answer calls for other members of the group and also join calls.
To pick up a call in your group
-
Dial the *98 feature access code.
If more than one call is waiting to be answered, you'll pick up the one that has been ringing the longest.
To pick up a specific extension
- Dial the *97 feature access code.
- When prompted, enter the extension of the specific user in your group.
To join an active call
- Dial the *33 feature access code.
-
When prompted, enter the extension of the specific user in your group.
The system plays a warning tone to the people on the call to show you've joined. If the person has blocked intrusions, you'll get the busy tone.
Read more about feature access codes
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