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Answering calls
When you receive an incoming call, a window opens displaying the caller's name or number and the options available for answering the call.
You can see the name of the person calling you if they are on your My Contacts list.
You can also configure the One Net app to display the name of the person calling you if they are on your device's contact list or in your organisation's directory.
Read about displaying the caller's name
Answering a voice or video call
Select one of these options:
- Answer to answer the call and speak to the caller.
- Answer with Video to open a video call window and answer the video call. This option is only available if the caller makes a video call.
- Decline or close the call window to reject the call.
Select one of these options:
- Accept or Accept audio to answer the call and speak to the caller.
- Accept video to open a video call window and answer the video call. This option is only available if the caller makes a video call.
- Decline or close the call window to reject the call.
Receiving a new incoming call while already on a call
You can have one active call at a time. You can accept a new incoming call when you are already on a call, but you need to confirm that you want the first call to be put on hold.
- Select Answer to answer the incoming call.
- Select Yes to confirm that you want to put the first call on hold and speak to the new caller.
- You can switch between the two calls by holding and resuming each call:
- Select
to put a call on hold. - Select Resume to resume a call that is on hold.
- Select
- Select Accept or Answer to answer the incoming call and put the first call on hold.
- Select the on hold caller's name to resume the call that is on hold. This will automatically put the other call on hold.
You can switch between the two calls by holding and resuming each call:
Answering One Net Call Centre and One Net Receptionist calls
This feature is available only on Mac® and PC.
With the One Net app, you can also answer and put on hold calls you receive in One Net Call Centre and One Net Receptionist.
When you receive a call to your One Net Call Centre or One Net Receptionist, you also get an incoming call notification in the One Net app. You can answer, hold or end the call from the One Net app. The status of the call updates in all your applications.
Answering desk phone calls with the One Net app
This feature is available only on Mac® and PC.
You can also use the One Net app to answer calls ringing on your desk phone.
When you receive a call on your desk phone while you are logged in to the One Net app on your PC or Mac®, you see a desktop notification coming up on the screen. You can use the notification window to answer or decline the call.
Answering calls automatically
This feature is available only on Mac® and PC.
You can use settings on your headset to automatically answer all incoming calls.
To answer calls automatically
- Select the Auto-answer button on your headset.
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