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Transferring calls from a desk phone

You can make announced call transfers with your desk phone.

Read more about transferring calls

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You answer a call on your snom desk phone. It's a customer who would like to speak to Erika in the sales team. You check Erika's availability and see she is free to receive a call. You place the customer on hold and call Erika to give her some details about the customer. When you've finished speaking, you make an announced call transfer to Erika.

Note

One Net app

Before making a transfer, use the One Net app to check the availability of the person you want to transfer the call to.

Making an announced transfer

You receive a call on your desk phone. You want to transfer this call to another person, notifying them beforehand.

To make an announced transfer on a snom 715 desk phone
  1. When you have a call you want to transfer, press snom hold button to put the call on hold.
  2. Call the phone number of the contact you want to transfer the call to.
  3. When your contact answers, tell them that you want to transfer a call to them.
  4. Press XFER.
  5. Press to transfer the call.
To make an announced transfer on snom D725 and D765 desk phones
  1. When you have a call you want to transfer, press snom hold button to put the call on hold.
  2. Call the phone number of the contact you want to transfer the call to.
  3. When your contact answers, tell them that you want to transfer a call to them.
  4. Press snom transfer button and then snom confirmation button to transfer the call.
To make an announced transfer on snom D717, D735 and D785 desk phones
  1. When you have a call you want to transfer, press snom hold button to put the call on hold.
  2. Call the phone number of the contact you want to transfer the call to.
  3. When your contact answers, tell them that you want to transfer a call to them.
  4. Press .
  5. Press to transfer the call.
To make an announced transfer on a Yealink desk phone
  1. When you have a call you want to transfer, press the FWD soft key.

    The call is put on hold.

  2. Enter the phone number of the contact you want to transfer the call to and then press .
  3. When the contact answers, tell them that you want to transfer a call to them.
  4. Press the FWD soft key to transfer the call.

Making an unannounced transfer

You receive a call on your desk phone. You want to directly transfer this call to another person, with no notification.

To make an unannounced transfer on a snom 715 desk phone
  1. When you have a call you want to transfer, press XFER.
  2. Dial the phone number of the contact you want to transfer the call to.
  3. Press to transfer the call.
To make an unannounced transfer on snom D725 and D765 desk phones
  1. When you have a call you want to transfer, press snom transfer button.
  2. Dial the phone number of the contact you want to transfer the call to.
  3. Press to transfer the call.
To make an unannounced transfer on snom D717, D735 and D785 desk phones
  1. When you have a call you want to transfer, press .
  2. Dial the phone number of the contact you want to transfer the call to.
  3. Press to transfer the call.
To make an unannounced transfer on a Yealink desk phone
  1. When you have a call you want to transfer, press the FWD soft key.

    The call is put on hold.

  2. Call the phone number of the contact you want to transfer the call to.
  3. Press the FWD soft key to transfer the call.

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