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UK Requirements for One Net Business applications
Help & Support Device help Using desk phones Transferring calls from a desk phone 
You can make announced call transfers with your desk phone.
Read more about transferring calls >
You answer a call on your snom desk phone. It's a customer who would like to speak to Erika in the sales team. You check Erika's availability and see she is free to receive a call. You place the customer on hold and call Erika to give her some details about the customer. When you've finished speaking, you make an announced call transfer to Erika.
One Net app
Before making a transfer, use the One Net app to check the availability of the person you want to transfer the call to.
You receive a call on your desk phone. You want to transfer this call to another person, notifying them beforehand.
to put the call on hold.
to transfer the call. to put the call on hold.
and then to transfer the call. to put the call on hold.. to transfer the call.The call is put on hold.
.The call is put on hold.
You receive a call on your desk phone. You want to directly transfer this call to another person, with no notification.
to transfer the call.
. to transfer the call.. to transfer the call.The call is put on hold.
The call is put on hold.
Talk to the One Net Business administrator in your company. They understand your system best.
Only for One Net Business administrators: contact us if you have any questions.
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