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UK Requirements for One Net Business applications
In One Net Call Centre, supervisors can manage agents that are assigned to them.
The ways you can manage agents vary depending on your configuration.
You can see how your agents are working in and on the dashboard.
Read about monitoring the agents assigned to you >
You can help your agents with problems and with their workload in several ways.
Read about providing support and assistance >
You can move calls and answer calls for your agents and directly from queues.
Read about managing agents' calls >
You can make an agent available or busy as needed.
Read about changing an agent's availability for calls >
You can subscribe and unsubscribe agents to queues as needed.
Talk to the One Net Business administrator in your company. They understand your system best.
Only for One Net Business administrators: contact us if you have any questions.
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