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Managing calls in One Net Call Centre
To make and receive calls, you must be logged in to the One Net app or your desk phone.
Call console
Incoming and outgoing calls appear in Call console. You can handle your calls and activate and deactivate call settings in Call console.
Conference calls
You can have conference calls with three or more people.
Transferring and escalating calls
You can transfer calls to your colleagues and to external numbers.
Viewing information about calls
You can choose to get a notification at the bottom of the screen when you receive a call. During a call you can open a webpage that shows information about the call. You can also choose to always open a webpage.
Read about viewing information about calls
Forwarding and diverting calls
If you are busy or working remotely, you can forward your calls to another number or divert them to voicemail.
Read about forwarding and diverting calls
Malicious calls
If you get a malicious call, you can ask Vodafone to trace the call for you.
Managing agents' calls
Supervisors can manage their own calls, and the calls of the agents that are assigned to them.
Read about managing agents' calls
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