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Creating reports in One Net Call Centre

In this article

Read an overview of reports
Creating a report
Report parameters

About reports

Reports show you how your agents and queues are performing. You can create a range of reports. If you create the same reports regularly, you can set defaults for some common report parameters.

Setting default parameters >

Your administrator sets which report templates you can use.

You can create reports of historical data or report in real-time. You can also schedule reports to run regularly.

Creating reports

Report templates

Report templates give you a subset of report parameters, tailored to the type of report you are creating.

Report parameters

Note

The report parameters you see depend on the type of report template you select.

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