Chatting in One Net Call Centre

About chatting
Starting a chat
Adding a friend
Chat window
Your availability to chat
Availability icons

About chatting

A chat is an exchange of instant messages.

If your organisation has chat enabled, you can exchange instant messages. You can chat with any contact that also has chat enabled. Look for this icon next to their name.

Starting a chat

To chat with a contact or friend

• Select the contact or friend from any tab of Contacts, then select Chat.

Adding a friend

To add a contact to your friends list

1. Select a contact from any tab of Contacts.
2. Select > Yes.

   A friend request is sent to the contact. Until they accept your request, shows next to their name.

Chat window

You can expand the chat window , add other people to the chat + and start a call from the chat window .

Your availability to chat

Your friends can see your availability to chat and your status message.

You can change your availability to chat and add a message for your friends at the top of One Net Call Centre, near your name.

When you change your availability or message in One Net Call Centre, it changes in all your One Net Business applications.

Your availability changes automatically to busy if you are on a call. This change happens in all your One Net Business applications.

Availability icons

Icon	Meaning
	Available to chat
	Away
	Busy
	Not logged in
	Contact has the chat feature, but is not in your list of friends
	Friend request sent
	Edit chat status message