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Help & Support One Net Manager help for administrators Auto-attendants Setting up an auto-attendant 
An auto-attendant is an automatic answering service that accepts incoming calls and offers callers options for finding the people or services they need. When an auto-attendant has been created, an administrator can configure its settings and set up greetings and dialling menus.
To set up an auto-attendant
For administrators only
If the auto-attendant has call services assigned, such as voicemail, you can set up these services as you would for a normal user.
For administrators only
Follow the same steps for setting up greetings and dialling menus for business hours, after hours and holiday hours.
For administrators only
|
Action |
What the auto-attendant does |
|---|---|
|
Weiterleiten mit Ansage |
Tells the caller that their call will be transferred and then transfers the call to the number you record in the menu. |
|
Weiterleiten ohne Ansage |
Transfers the call to the number you record in the menu. |
|
Weiterleiten an Vermittlung |
Tells the caller that their call will be transferred and then transfers the call to the operator number you record in the menu. |
|
|
Offers another menu of options to the caller. You can add a new menu or choose an existing menu from the Ziel box. By default, the list of menus is empty. Once you create a submenu, you can reuse it many times for the same auto-attendant. This way you can have a multi-level auto-attendant with several levels of submenus linked to one another. |
|
Namenswahl |
Prompts the caller to dial a person’s name (using the phone keypad) and then transfers the call to that person's extension. |
|
Kurzwahl |
Prompts the caller to dial an extension and then transfers the call to that extension. |
|
Weiterleiten an Mailbox |
Transfers the call to voicemail. |
|
Ansage abspielen |
Plays an announcement. You can select the announcement file from the Ziel box. By default, there is no announcement file selected. |
|
|
Plays the audio file again. |
|
|
For submenus, returns the caller to the previous menu. |
|
Beenden |
Ends the call. |
For transfer to another number or the operator, you can record notes about the transfer in the Ziel box.
If you want to create a set of submenus to use as menu options, select the tab, select Hinzufügen and follow the instructions above for creating a menu.
Available greetings
The available greetings are the ones your administrator recorded or added, or the ones you added using the announcement repository.
The auto-attendant profile settings are described below.
|
Setting |
What the setting does |
|---|---|
|
Abteilung |
Select a department if you want to use other settings to restrict the auto-attendant to redirect calls only to people in that department. See the settings Einstellung für Kurzwahl and Namenswahl-Format. |
|
Zeitzone |
Defines the time zone that is used as a baseline when configuring time schedules. |
|
Einstellung für Kurzwahl |
This setting controls how the auto-attendant redirects calls when a caller enters an extension number. You can let it redirect a caller to any extension in your organisation or to an extension at your site. |
|
Namenswahl-Format |
Similar to the previous setting, this setting controls how the auto-attendant redirects calls when a caller enters a name. |
|
Namenswahl-Format |
This setting determines how a caller must enter a name if they wish to use name dialling. You can choose whether the caller must enter the last name before the first name or whether either order is allowed. |
|
Geschäftszeiten |
By default, the auto-attendant treats all incoming calls as though they arrive during business hours. Unless you change this default setting, callers always hear the auto-attendant's business-hours greeting and menu options. However, you can restrict business hours by selecting a time schedule from a list. If you select a business hours time schedule, any hours not included in the schedule are treated as after hours. |
|
Feiertagszeiten |
You can identify holiday dates that apply to your site if you select a holiday schedule. If someone calls during a holiday period, they hear the auto-attendant's after-hours greeting and menu options, unless you personalise these, as described below. |
You can use call policy settings to control how the auto-attendant forwards a call.
|
Service setting |
What the setting means |
|---|---|
|
Vertraulichkeit für angeschlossene ID bei umgeleiteten Anrufen |
Controls whether the caller continues to see the caller ID of the called party or the caller ID of the new party when forwarding a call. Select:
|
|
Bei umgeleiteten Anrufen Anrufumleitungsantwort senden |
Controls whether One Net Business sends a signal to the other party when forwarding a call. The signal allows the other party's system to take action if it has been set up to recognise the signal. Select:
|
|
Namensanzeige für umgeleitete Anrufe |
When forwarding an outgoing call, controls whether the caller ID displayed to the forwarded party is the original caller ID or the ID of the new party. Select:
|
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