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Setting up the executive and assistant service

About the executive and assistant service

An executive can have a pool of assistants who can make and answer calls on their behalf. One Net Business provides some special features to support this.

Viewing the current settings

On the Anrufdienste page, you can see and change some settings for the service.

Setting up the executive service

Setting up the executive service includes:

  • Assigning assistants to the pool
  • Setting up the caller ID and call filtering rules
  • Choosing the action to take if a diverted call isn't answered

Administrators, executives and assistants can set up an executive service. Only administrators and executives can assign assistants to executive pools.

Setting up the assistant service

Setting up the assistant service includes:

  • Setting up the caller ID and call filtering rules
  • Choosing the action to take if a diverted call isn't answered

If an executive pool has more than one assistant, the assistants can receive diverted calls simultaneously or they can be alerted sequentially, using a priority order defined in the service configuration.

Administrators, executives and assistants can set up an executive service.

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