One Net Business Help & Support

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Monitoring trends in calls and workflow

Real time statistics

See an overview of statistics in real-time on the dashboard, for example, the average time a caller waits for a specific queue.

Viewing queue and agent statistics on the dashboard >

Reports

Create reports of historical or current data with a range of parameters, or schedule regular reports.

Creating and scheduling reports >

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See this section to find answers to your questions and solutions to any issues.

FAQs

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