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UK Requirements for One Net Business applications
Help & Support One Net Call Centre help Managing agents Changing an agent's availability for calls 
If an agent is spending too much time unavailable for calls or in wrap up, or if you want to allow them more time to sort out an issue, you can change their availability for calls.
To change an agent's availability for automatically distributed calls
The agent's availability changes. They can see the icon change next to their name, but are not notified of the change in any other way.
Talk to the One Net Business administrator in your company. They understand your system best.
Only for One Net Business administrators: contact us if you have any questions.
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