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UK Requirements for One Net Business applications
Administration One Net Business administration Customising One Net Business Administrator roles 
When your organisation adopts One Net Business, it must appoint one or more people to be administrators. These people are responsible for ensuring that the services are set up and maintained to suit the evolving needs of the organisation overall and the groups and individuals within it.
One Net Business allows two levels of administration: enterprise and site. A single enterprise administrator oversees the organisation-wide use of One Net Business. If your organisation is spread across several offices or other locations, Vodafone will typically set up your One Net Business system as a number of 'sites'. A site administrator is assigned to manage the needs of each site. The difference between these two roles is defined by One Net Manager, a web application that provides different views and sets of functions for each type of administrator.
When an enterprise administrator logs in to One Net Manager, their default view shows functions available only to enterprise administrators. But they can choose to navigate to a site administrator view or to a user-level view.
The functions available only to an enterprise administrator include options for checking the organisation's use of One Net Business:
An enterprise administrator also has options for setting up and monitoring call centres. For example, an enterprise administrator can create settings that serve as default settings for any call centres added to One Net Business by a site administrator. Also an enterprise administrator can define and run reports that measure the performance of call centres.
A site administrator is typically concerned with two main areas of work:
When a site administrator opens One Net Manager, they initially see options for managing services at a site level. However, they can also navigate to a user-level view where they monitor and manage the settings for an individual user at the site.
If you're designated as an administrator, you will typically be involved in training users and providing them with on-going assistance. You can reduce the time you spend in this support by directing users to relevant articles, videos or e-learning on this One Net Business Information Site. You can use the Share button in any article to quickly send a link to someone. Also, you can encourage users to use the help links that displayed in the One Net Business applications. Each help link takes a user to the section of the Information Site relevant to the application they're using.
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